Rules and FAQ
The essentials on prices, concessions and entry. Loading
Ticket prices
Prices for the nearest sales day. On other days and at other times the price may differ — you will see the exact price when choosing a session.
- Citizen of Uzbekistan, adult
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- Foreign national, adult
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How to listen to the tour
One format for the whole order. Devices are handed out at the entrance and collected at the exit, with no deposit or documents; if there are not enough for the whole order, the site will suggest another format.
Guide with radio guide, group up to 30
included
A guide leads the group, headphones for everyone
Private guide
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One guide for your party only, headphones for everyone
A tablet for everyone
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On your own: a tablet with headphones, at your own pace
Audio guide
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On your own: a smartphone with headphones, sound only — no guide
Concessions
Concession tickets are issued only at the Center’s ticket office on presentation of a document; the website does not sell them. Loading
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- free · still takes a seat in the session · no document needed
- People with disabilities
- free · the companion is free too · document required: certificate or ID
- Veterans
- free · document required: veteran ID
Purchase, refunds, rescheduling
Purchase
- Sales window
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- Order size
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- Hold
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- Ticket validity
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Refunds
- When possible
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- Center’s deduction
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- Tour format and playground
- the surcharge is refunded together with the ticket, with the same deduction; for a private guide — when all tickets of the order are refunded
- How the money comes back
- by the same method you paid with
Rescheduling
- When possible
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- Price difference
- only to a session with the same price or cheaper; whether the difference for a cheaper one is refunded is shown when you choose the session
- If the Center cancels the session
- a full refund or free rescheduling, whichever the visitor chooses
Frequently asked questions
Why does the price depend on citizenship?
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What happens if the citizenship on the ticket does not match?
The turnstile will not open, and the money for such a ticket is not refunded. You can pay the difference at the ticket office by the entrance.
Can I give my ticket to someone else?
No. The ticket is personal and linked to the buyer’s face: at the turnstile, a camera compares the face with the one confirmed at purchase.
What if I am late for the session?
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What language is the tour in?
One language for the whole order. Citizens of Uzbekistan can choose Uzbek or Russian, foreign nationals — Russian or English. If your party includes both, the tour is in the language common to everyone — Russian.
What can’t I bring in?
Large bags and backpacks go to the cloakroom. Food, drinks and sharp objects are not allowed. Flash photography and tripods — only by prior arrangement.
Is the Center wheelchair accessible?
All halls are wheelchair accessible, and there is a lift and a ramp at the entrance. The companion of a person with a disability enters free of charge.